Privacy Policy

Who We Are


Retrievr Ltd ("Retrievr", "we", "our", or "us") operates the Retrievr platform and website.

Retrievr is an accounts receivable automation platform that helps businesses track outstanding invoices and automate customer follow-up communications through email and SMS, connected directly to accounting software.

Application: https://retrievr.app

Website: https://retrievr.com.au

Operating Address: Brisbane Road Mooloolaba QLD 4557 Australia

Privacy Contact: privacy@retrievr.app


Overview


We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect information when you visit our website, create an account, use our platform, contact us, or interact with our services.

By using Retrievr, you agree to the collection and use of information in accordance with this Privacy Policy.


Information We Collect


Account Information

When you register for an account, we may collect:

  • Name

  • Email address

  • Organisation name

  • Phone number (if provided)

  • Login credentials

  • Multi-factor authentication information


Accounting Software Data

When you connect Retrievr to your accounting software (Xero or QuickBooks), we access and store information necessary to provide the service, including:

  • Invoice records and details

  • Invoice amounts, due dates and statuses

  • Customer names and contact information

  • Customer email addresses and phone numbers

  • Payment records and history

  • Outstanding balance information


This data is accessed via secure OAuth connections to your accounting software. Retrievr accesses only the information required to provide the receivables tracking and follow-up automation service.

You retain full ownership of your accounting data at all times.


Customer Communication Data

To deliver automated follow-up communications on your behalf, Retrievr processes and stores:

  • Outbound email and SMS messages sent to your customers

  • Delivery and response records

  • Customer replies and responses

  • Payment commitments and dates recorded during communications

  • Communication history linked to each invoice and customer


This information is recorded to provide accurate follow-up workflows and maintain a complete communication timeline against each invoice.


Payment Information

Payments are processed by Stripe.

We do not store complete credit card details on our systems.

Payment information is collected and processed directly by Stripe in accordance with Stripe's privacy policies and security standards.


Website Usage Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referring websites

  • Pages viewed

  • Time spent on pages

  • Website interactions

  • General geographic location


Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Maintain user sessions

  • Understand website performance

  • Analyse visitor behaviour

  • Improve user experience

  • Support security and fraud prevention


You can manage cookie settings through your browser.


How We Use Information


We may use collected information to:

  • Provide and operate the platform

  • Connect to and sync data from your accounting software

  • Track invoice and receivables information on your behalf

  • Send automated email and SMS communications to your customers on your behalf

  • Record and maintain communication history against invoices

  • Create and manage user accounts

  • Authenticate users

  • Process payments

  • Deliver customer support

  • Improve platform functionality

  • Monitor platform security

  • Communicate service updates

  • Respond to enquiries

  • Send marketing communications

  • Comply with legal obligations


Communications Sent on Your Behalf

A core function of Retrievr is sending automated follow-up communications to your customers on your behalf.

By using Retrievr and configuring follow-up workflows, you authorise Retrievr to send emails and SMS messages to the customer contact details retrieved from your connected accounting software, in accordance with the workflow rules you have configured.

You are responsible for ensuring that your use of Retrievr to contact your customers complies with applicable laws, including anti-spam and privacy legislation in your jurisdiction.


Marketing Communications

We may send:

  • Product updates

  • Service announcements

  • Feature releases

  • Educational content

  • Promotional communications


You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.


Google Analytics


We use Google Analytics to understand how visitors use our website.

Analytics information may include:

  • Device type

  • Browser type

  • Pages visited

  • Session duration

  • Traffic sources

  • General geographic location

This information is aggregated and used to improve our website and services.


Third Party Service Providers


We use trusted third-party providers to help operate our services. These providers may process information on our behalf and are required to protect information in accordance with applicable laws and contractual obligations.


Cloud infrastructure | Platform hosting and data storage

Security and performance | Network security, DDoS protection and content delivery

Application platform | Core application hosting and delivery

Email delivery | Automated email communications sent on your behalf

SMS delivery | Automated SMS communications sent on your behalf

Payment processing | Stripe — payment and subscription management

Analytics | Website traffic and usage analytics


Accounting Software Integrations

Retrievr connects to Xero and QuickBooks via secure OAuth authorisation.

When you connect your accounting software:

  • You authorise Retrievr to access specified data within your accounting software account

  • Retrievr accesses only the data required to provide the receivables tracking and follow-up service

  • You may disconnect your accounting software integration at any time from within your Retrievr account settings

  • Disconnecting your integration will stop further data syncing

Our use of data accessed via Xero and QuickBooks integrations is governed by the terms and policies of those platforms in addition to this Privacy Policy.


International Data Transfers


Retrievr serves customers internationally.

Information may be processed or stored in countries other than the country where it was originally collected.

Our primary cloud infrastructure may store and process information in the United States and other jurisdictions where our service providers operate.

By using our services, you acknowledge that information may be transferred internationally.


Data Ownership


Customers retain ownership of their account data, invoice information, communication records and any other content within their Retrievr account.

We do not claim ownership of customer content or accounting data accessed via integrations.

We access customer information only as necessary to:

  • Provide the service

  • Deliver support

  • Maintain platform security

  • Meet legal obligations


Data Retention


We retain information for as long as necessary to:

  • Provide our services

  • Maintain customer accounts

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements


When information is no longer required, we will take reasonable steps to securely delete or de-identify it.


Security


We take reasonable technical, organisational and administrative measures to protect information from unauthorised access, disclosure, alteration, loss, misuse and destruction.

Security measures include:

  • SSL/TLS encryption

  • Access controls

  • Authentication systems

  • Secure cloud infrastructure (AWS)

  • Cloudflare security and DDoS protection

  • Monitoring and logging


No internet-based service can guarantee absolute security.


Your Rights


Subject to applicable law, you may have rights to:

  • Access personal information we hold about you

  • Correct inaccurate information

  • Request deletion of information

  • Withdraw consent where applicable

  • Object to certain processing activities

  • Request a copy of your information

To exercise your rights, contact: privacy@retrievr.app


Children's Privacy


Retrievr is intended for business and professional use.

Our services are not directed toward individuals under the age of 18 and we do not knowingly collect personal information from children.


Changes to This Policy


We may update this Privacy Policy from time to time.

Updated versions will be published on this page with a revised "Last Updated" date.

Continued use of our services after changes become effective constitutes acceptance of the updated policy.


Contact Us


For privacy-related enquiries, requests or complaints, contact:

Retrievr Ltd Brisbane Road Mooloolaba QLD 4557 Australia

Email: privacy@retrievr.app Website: https://retrievr.app

Last Updated: July 2026

Support: support@retrievr.com